Arvum User Agreement

1. General provisions

1.1. Arvum is a service operated by PT GANESH GRAHA DIGITAL for creating and editing room and site projects, images, videos and 3D objects, including AI tools. The Operator’s details and contacts appear below.

1.2. The contract is concluded when the User explicitly accepts this Agreement in the interface. The User must be at least 18 years old, have the necessary legal capacity and, when acting for an organisation, the necessary authority.

1.3. Data processing is described in the Privacy Policy, and use of the tools in the Guide. Marketing consent is voluntary and obtained separately. The terms of each purchase are shown before confirmation.

2. Services and results

2.1. Available features, parameters, file requirements and operation costs are stated in the interface. The Operator may develop the service and replace the technical means used to provide it, subject to the agreed terms and obligations for the paid period.

2.2. AI results may contain errors, distortions and inaccuracies, differ from the request and resemble other results. No particular artistic result, uniqueness or acquisition of exclusive rights is guaranteed.

2.3. Results, including projects, models, visualisations, estimates and Assistant responses, are conceptual or informational and are not verified professional documentation. Before practical use, the User checks them and consults a qualified specialist where necessary.

3. Account and access

3.1. The User keeps account details current, protects sign-in credentials and reports suspected compromise to support. Actions from an account are attributed to its user unless established otherwise.

3.2. The Operator may investigate disputed operations and impose proportionate access restrictions for security, legal compliance and investigation of violations. Where permitted, the reason and appeal procedure are provided. Improperly obtained bonuses may be cancelled; payments are handled under section 7 and applicable law.

4. Acceptable use

4.1. Upload materials relevant to the service that you are entitled to use. Remove unnecessary faces, private addresses, documents and other personal or confidential information.

4.2. Unlawful materials, infringement of others’ rights, fraud, malicious files, unauthorised access, circumvention of restrictions and excessive automated load are prohibited. Related accounts must not be used to obtain repeated bonuses, circumvent restrictions or abuse discounts, payments or refunds.

4.3. Do not present AI results as verified engineering calculations, code-compliant designs or authentic photographs of existing objects.

5. Subscriptions and credits

5.1. Subscriptions are paid monthly in Indonesian rupiah (IDR). Base plans are listed in the Guide and on the payment page. Both Pro options include the same Pro features and differ in credits and price; Start and Plus do not include Pro features.

5.2. Discounts and special offers may apply to base prices. Their amount, duration and conditions are stated in the offer. The total including applicable taxes and mandatory fees, first payment, credit allowance and subsequent billing terms are shown before purchase. Changes to an offer do not change an already confirmed purchase.

5.3. Credits pay for operations within Arvum, are not money, cannot be transferred to other users and cannot be exchanged for money except through an applicable payment refund. Subscription credits are valid for the paid period and do not roll over. Subscription credits are used first, followed by separately purchased credits.

5.4. Additional packs may be purchased during an active paid subscription period. Their credits do not expire, extend the subscription or unlock Pro features; after the subscription ends, they remain available for basic tools. Trial access and bonus conditions are shown in the account.

5.5. Before the first confirmed subscription payment, images include an Arvum watermark. After that payment, clean originals are available, including earlier trial images. Purchasing an additional pack alone does not satisfy this requirement.

6. Payment and operations

6.1. A purchase is available when the corresponding offer appears in the interface. Access and credits are provided after payment confirmation by the payment service. If the status is uncertain, wait for verification or contact support before paying again.

6.2. The operation cost or maximum credit reservation is shown before launch. The final charge does not exceed the confirmed limit; the unused reservation is released. A final technical failure before delivery of the result releases the reservation under the procedure applicable to the operation.

6.3. Results are delivered through the interface, profile, library or export, as described for the tool. Save important work separately: an open project is not necessarily saved in the cloud.

7. Renewal, cancellation and refunds

7.1. The User pays for subscription renewal each month. Cancelling renewal preserves paid access until the period ends, unless a refund or lawful restriction applies. Cancellation itself does not refund payments already made.

7.2. The next plan can be chosen before paying for the next period. The last confirmed choice replaces the previous one. The current period is not recalculated unless expressly offered otherwise. A payment already being processed is reviewed separately.

7.3. Refund requests should be sent to support@arvum.ai with the account, payment and reason. A standard voluntary full refund of the latest subscription period may be considered if credits from that particular purchase have not been used, no operations are pending and payment is confirmed. A voluntary change-of-mind refund is not promised for additional packs; prorated refunds are not automatic.

7.4. Incorrect or duplicate charges, non-delivery, service defects and other mandatory grounds are reviewed regardless of credit use. Subjective dissatisfaction with a result does not by itself establish a defect in a service that matches its description.

7.5. A confirmed subscription refund ends the corresponding access, cancels its remaining credits. A pack refund cancels its remaining credits and does not itself cancel the subscription. Funds are returned through the payment provider using the original method where possible; the time to receive them depends on the payment method and bank.

7.6. If a completed project will not open, submit a request for that project from your profile. After review, the Operator may provide a corrected file, restore the credits charged for the task without an expiry date, or do both. This special procedure does not apply to a project that opens; mandatory rights are preserved.

7.7. During a payment dispute, the Operator may temporarily restrict related credits or access while investigating. A good-faith approach to a bank is not a violation. The investigation outcome determines further accounting and restrictions.

8. Materials and rights

8.1. Materials are images, videos, projects, plans, models, textures, texts and processing results uploaded or created by the User in the service. The User retains their rights and confirms that they hold the rights and permissions needed for the uses provided for in this Agreement.

8.2. To provide the services, the User permits the Operator to store, copy, process and transform Materials, deliver results and transfer Materials to necessary service providers to the extent required for the service, support, protection and backup storage.

8.3. By explicitly accepting this revision, the User grants the Operator a non-exclusive, worldwide, royalty-free licence to non-personal, non-confidential Materials uploaded or created after that acceptance, for the duration of protection of the corresponding economic rights. The licence permits commercial and non-commercial use: reproduction, modification and creation of derivative materials, publication and distribution, showcase, portfolio and advertising use, inclusion in libraries and datasets, AI training and improvement, sale of copies and paid access, and transfer of usage rights and sublicensing to partners for independent commercial use. Within this licence, separate permission for each type or instance of use and additional remuneration are not required unless the law provides otherwise.

8.4. The licence extends only to rights the User is entitled to grant and does not automatically cover personal data, confidential information, correspondence, payments or support requests. Inalienable rights and mandatory third-party rights are preserved. Materials supplied under earlier terms retain the previous scope of permissions. Account closure does not by itself terminate a lawful licence; lawful deletion and cessation-of-processing requirements are fulfilled independently of it.

8.5. The User may use available results in personal and commercial projects, subject to rights in source materials and third-party licences. Exclusivity and freedom from third-party rights are not guaranteed. Arvum’s code, design and branding are protected; access does not permit their appropriation or resale of access to the service. Infringement complaints should be sent to support, identifying the material and the claimant’s right.

9. Liability

9.1. The User is responsible for the lawfulness of their actions and materials. Recovery of the Operator’s direct, substantiated losses and reasonable expenses arising from third-party claims is possible to the extent provided by law where the User is at fault for a breach and there is a causal link.

9.2. Uninterrupted and error-free operation is not guaranteed; the Operator takes reasonable measures to resolve failures. In dealings with organisations and professional users, to the extent permitted by law, indirect losses and lost profits are excluded, and contractual liability is limited to the payment for the affected service. Exceptions include wilful misconduct, gross negligence and other liability that cannot be limited.

9.3. Mandatory consumer rights, including refunds and compensation, are preserved. Commercial use alone does not remove statutory protection.

10. Changes and external circumstances

10.1. The Operator may change terms for future use and new purchases. Material changes to an existing contract are notified in advance through the site, account or a service email; any required new confirmation is requested separately. Terms for an already paid period and accrued rights are not unilaterally worsened. Updating the text does not replace required consent.

10.2. Necessary protective measures and legal requirements are applied as permitted by law. Liability for extraordinary and unavoidable circumstances beyond reasonable control is determined by law; the parties mitigate consequences and keep one another informed. This does not automatically permit retaining payment for an undelivered service.

11. Requests and governing law

11.1. Requests should be sent to support@arvum.ai with a description of the situation and the operation identifier, if available. They are handled within applicable mandatory deadlines.

11.2. The law of the Republic of Indonesia applies, while preserving mandatory protection under applicable legislation. Contacting support does not limit recourse to a competent court, consumer protection authority or other lawful mechanism, including BPSK where it has jurisdiction.

11.3. An Indonesian version of the contract and translations are provided. In case of discrepancy, the Indonesian version applies, subject to the User’s mandatory rights.